Data processed in the EU · GDPR compliant
CallSea analyzes and scores 100% of the calls in your contact center. We surface critical errors and automate your reports — throwing your quality team a lifebuoy.
Servers in Germany · AI models run in the EU region
Calls analyzed today
1,284 / 1,284
100% coverage
Average quality score
87.4 / 100
▲ 3.2 pts vs last week
Hourly activity
Critical error: identity verification skipped
Transcript · excerpt
Customer: Don’t you need to confirm my details?
Agent: You don’t need to give me your date of birth, let’s move on…
Customer: Well, if that’s how it works…
A problem you know well
You check 1–2% of recordings. The rest is an ocean hiding critical errors and unhappy customers — and they only surface once someone files a complaint.
Listening to random recordings, filling in spreadsheets by hand, reports once a week. Most calls are never heard by anyone.
AI scans 100% of recordings against your criteria and pulls to the surface whatever needs your immediate attention — within minutes of the call ending.
How it works
No change to how your agents work. CallSea plugs into the calls you already record.
Automatically — via SFTP, webhook or the API of your call center system. Calls are organized into campaigns with permission control.
A full transcript of the call, then scoring against your formats: checklists, point scales, and rules for detecting events and critical errors.
Per-agent trends, critical-error alerts with transcript quotes, and scheduled e-mail reports — daily or weekly.
See the CallSea panel
Five views where your quality team spends most of its time — exactly as they look in panel.callsea.app. Screenshots show the Polish interface; the panel is also available in English.
01 · The bird's-eye view
Full control over a sea of data: campaign quality average, evaluation counts and critical triggers on one screen — plus an agent ranking with call and error counts, built on complete data, not a sample.
02 · Fished out of the deep
Over 230,000 analyzed calls in a single view: an AI score of 0–100, a summary of every conversation and the call outcome. Low score? One click takes you into the full transcript.
03 · Below the surface
The conversation as a chat, with a per-utterance timestamp. Search for a phrase, click, and listen to exactly that part of the recording — with a built-in translator for other languages.
04 · Your rules
Weighted parameters, point scales and critical-error rules that you define yourself. AI evaluates exactly according to your organization's standards — and you see the score broken down per parameter.
05 · Straight to shore
Daily, weekly or monthly — pick a ready-made template or configure your own, and summaries land straight in managers' inboxes. No clicking through dashboards just to know what happened.
Features
Speech analytics built for quality teams and sales leaders — from scoring criteria to a finished report in your inbox.
You configure your own scoring formats: compliance checklists, point scales, event detection. Every call also gets an overall AI score of 0–100 with a short rationale — evaluated the way your best quality coach would, just for every call at once.
More about scoringSkipped identity verification, an unfounded promise, a missing mandatory clause — CallSea flags the error, points to the call and the exact transcript quote, so you can react the same day.
More about critical errorsTeam and individual results over time, hourly activity, flexible time windows. From trend to specific call in two clicks — with audio playback and phrase search in the transcript.
More about dashboardsDaily or weekly summaries on a schedule, straight to managers’ inboxes. Plus data export whenever you need your own analysis.
More about reportsRecordings ingested automatically via SFTP or API, results delivered by webhooks to your systems. Campaigns with personal, campaign and organization-level permissions.
More about integrationsWho it's for
CallSea already runs in sales, debt-collection and medical campaigns — wherever every call carries risk or revenue.
Did the agent discover needs before pitching? Did they push for a close "here and now"? CallSea scores every sales call against your script — and shows where conversion leaks.
Script compliance, forbidden phrases, the tone of messages about debt — every deviation flagged the same day, with a quote. Before it becomes a complaint or a regulator's case.
Full address collected? Date confirmed? Process explained? CallSea watches the logistics of every booking — a missed appointment costs more than a missed call.
How we start: a 30-minute demo → a test package on your own recordings → go-live in 14 days — via SFTP or API, with no change to how your agents work.
Trust & compliance
Customer conversations are sensitive data. That’s why CallSea keeps full EU data residency — from recording ingestion to transcription and AI models. Scoring is based solely on the transcript text: no voice-tone analysis, no inferring agents’ emotions.
Implementation & compliance
Under the EU AI Act, AI-based evaluation of agents’ work is a high-risk system. We don’t pretend otherwise. Instead, you get a complete set of documents and safeguards that take the deployment through legal review without surprises.
Everything your legal and HR teams need before going live — delivered as contract annexes.
An AI score is input for a manager, not an automated HR decision. Every evaluation can be reviewed and challenged — from the dashboard down to the transcript quote.
A configuration validator blocks criteria that infer agents’ emotions or state of mind (Art. 5 AI Act). Models evaluate transcript text only — never tone of voice.
We deliberately classify CallSea as a high-risk system and follow a phased compliance plan — through the EU declaration of conformity and registration in the EU AI database.
FAQ
CallSea is a B2B SaaS platform for automatic AI analysis of phone conversations. It transcribes every call handled by your call center, sales or customer service team and scores it against fully configurable quality criteria defined by your company.
A call recording arrives in CallSea, where a full speech-to-text transcript is created. AI then evaluates the conversation against your scoring formats: checklists, point scales, and rules for detecting events and critical errors. Results appear on quality dashboards, and you can drill down to a specific call and an exact quote from the transcript.
Yes. CallSea analyzes 100% of calls — not the 1–2% sample that manual reviews realistically cover. Quality monitoring includes every interaction of every agent, so critical errors no longer slip through the statistics.
Yes. CallSea keeps full data residency in the European Union: servers are located in Germany, and both transcription and AI models run in the EU region. The platform is GDPR-compliant, and its architecture is built for the requirements of the EU AI Act.
Yes. Scoring formats in CallSea are fully configurable: you build your own checklists, point scales, and rules for detecting events and critical errors. AI evaluates calls exactly according to the quality standards used in your organization.
Analysis results are available within minutes of the call ending. Transcription, AI scoring and dashboard updates happen automatically, so quality managers see the current picture without waiting for weekly reports.
CallSea integrates via SFTP (automatic recording ingestion), webhooks and a REST API. Work is organized into campaigns with permission control at the personal, campaign and organization level, and data can be exported or delivered in scheduled e-mail reports.
Yes. The speech-recognition engine supports over 90 languages — transcription, AI scoring and reports work in Polish, English, German, Czech, Slovak, Ukrainian, Spanish, French, Italian and Portuguese, among others. Each campaign has its own language, and languages can be mixed within one organization, e.g. separate campaigns for domestic and international markets.
Yes — under the EU AI Act (and Polish labour law for Polish employers), employees must be informed about the use of an AI system before it goes live. CallSea provides a ready-made notice template and the information needed for your DPIA, and every AI score remains subject to human review.
Start seeing everything
We’ll show you the analysis on calls from your industry and help you build your first scoring criteria. The demo takes 30 minutes.
Prefer email? kontakt@callsea.app
