Data processed in the EU · GDPR compliant
CallSea transcribes and scores every call in your contact center against your own quality criteria. Critical errors surface the same day — not weeks later through manual spot-checks.
Servers in Germany · AI models run in the EU region
Calls analyzed today
1,284 / 1,284
100% coverage
Average quality score
87.4 / 100
▲ 3.2 pts vs last week
Hourly activity
Critical error: identity verification skipped
Transcript · excerpt
Customer: Don’t you need to confirm my details?
Agent: You don’t need to give me your date of birth, let’s move on…
Customer: Well, if that’s how it works…
A problem you know well
Your quality team physically cannot listen to everything. Agent evaluations rest on a random sample, and serious errors only surface once a customer files a complaint.
Listening to individual recordings, filling in spreadsheets by hand, reports compiled once a week.
AI transcription and scoring against your criteria — for every call, within minutes of it ending.
How it works
No change to how your agents work. CallSea plugs into the calls you already record.
Automatically — via SFTP, webhook or the API of your call center system. Calls are organized into campaigns with permission control.
A full transcript of the call, then scoring against your formats: checklists, point scales, and rules for detecting events and critical errors.
Per-agent trends, critical-error alerts with transcript quotes, and scheduled e-mail reports — daily or weekly.
Features
Speech analytics built for quality teams and sales leaders — from scoring criteria to a finished report in your inbox.
You configure your own scoring formats: compliance checklists, point scales, event detection. Every call also gets an overall AI score of 0–100 with a short rationale — evaluated the way your best quality coach would, just for every call at once.
More about scoringSkipped identity verification, an unfounded promise, a missing mandatory clause — CallSea flags the error, points to the call and the exact transcript quote, so you can react the same day.
More about critical errorsTeam and individual results over time, hourly activity, flexible time windows. From trend to specific call in two clicks — with audio playback and phrase search in the transcript.
More about dashboardsDaily or weekly summaries on a schedule, straight to managers’ inboxes. Plus data export whenever you need your own analysis.
More about reportsRecordings ingested automatically via SFTP or API, results delivered by webhooks to your systems. Campaigns with personal, campaign and organization-level permissions.
More about integrationsTrust & compliance
Customer conversations are sensitive data. That’s why CallSea keeps full EU data residency — from recording ingestion to transcription and AI models. Scoring is based solely on the transcript text: no voice-tone analysis, no inferring agents’ emotions.
Implementation & compliance
Under the EU AI Act, AI-based evaluation of agents’ work is a high-risk system. We don’t pretend otherwise. Instead, you get a complete set of documents and safeguards that take the deployment through legal review without surprises.
Everything your legal and HR teams need before going live — delivered as contract annexes.
An AI score is input for a manager, not an automated HR decision. Every evaluation can be reviewed and challenged — from the dashboard down to the transcript quote.
A configuration validator blocks criteria that infer agents’ emotions or state of mind (Art. 5 AI Act). Models evaluate transcript text only — never tone of voice.
We deliberately classify CallSea as a high-risk system and follow a phased compliance plan — through the EU declaration of conformity and registration in the EU AI database.
We used to review a few dozen calls a week. Now we see every single one — and critical errors the same day, with a quote I can bring up in coaching.”
FAQ
CallSea is a B2B SaaS platform for automatic AI analysis of phone conversations. It transcribes every call handled by your call center, sales or customer service team and scores it against fully configurable quality criteria defined by your company.
A call recording arrives in CallSea, where a full speech-to-text transcript is created. AI then evaluates the conversation against your scoring formats: checklists, point scales, and rules for detecting events and critical errors. Results appear on quality dashboards, and you can drill down to a specific call and an exact quote from the transcript.
Yes. CallSea analyzes 100% of calls — not the 1–2% sample that manual reviews realistically cover. Quality monitoring includes every interaction of every agent, so critical errors no longer slip through the statistics.
Yes. CallSea keeps full data residency in the European Union: servers are located in Germany, and both transcription and AI models run in the EU region. The platform is GDPR-compliant, and its architecture is built for the requirements of the EU AI Act.
Yes. Scoring formats in CallSea are fully configurable: you build your own checklists, point scales, and rules for detecting events and critical errors. AI evaluates calls exactly according to the quality standards used in your organization.
Analysis results are available within minutes of the call ending. Transcription, AI scoring and dashboard updates happen automatically, so quality managers see the current picture without waiting for weekly reports.
CallSea integrates via SFTP (automatic recording ingestion), webhooks and a REST API. Work is organized into campaigns with permission control at the personal, campaign and organization level, and data can be exported or delivered in scheduled e-mail reports.
Yes. Each campaign has its own language — transcription, AI scoring and reports work in Polish, English, German, Czech, Slovak, Ukrainian, Spanish, French, Italian, Portuguese and Russian, among others. Languages can be mixed within one organization, e.g. separate campaigns for domestic and international markets.
Yes — under the EU AI Act (and Polish labour law for Polish employers), employees must be informed about the use of an AI system before it goes live. CallSea provides a ready-made notice template and the information needed for your DPIA, and every AI score remains subject to human review.
Start hearing everything
We’ll show you the analysis on calls from your industry and help you build your first scoring criteria. The demo takes 30 minutes.
Prefer email? kontakt@callsea.app
